1. Agreement and authority
Case Razor LLC provides CaseRazor to subscribing law firms. These terms apply to the firm and each person the firm authorizes to use the service. A person accepting for a firm states that the person has authority to bind the firm. A user who lacks that authority may use the service only under the firm's accepted agreement.
A signed order, subscription agreement, data-processing agreement, or other written addendum controls if it conflicts with these online terms. Do not use CaseRazor if you or the firm do not accept the applicable agreement.
2. The service
CaseRazor helps legal staff manage contacts, matters, documents, forms, tasks, deadlines, messages, billing, client portals, and chosen connections. Features may vary by plan, firm settings, location, or provider.
Case Razor LLC is not a law firm, lawyer, agency, court, bank, or payment processor. CaseRazor does not create an attorney-client relationship with a firm's clients.
3. Professional responsibility
The firm remains responsible for legal judgment, staff oversight, client secrets, conflicts, filing, service, deadlines, trust accounting, client contact, and ethics rules. Users must check created documents, math, labels, dates, and tips before relying on them.
CaseRazor may show data from USCIS or another provider. That data is not legal advice and does not replace an official notice. The firm must check any key date, instruction, or decision against the official record and qualified counsel.
4. Accounts and access
The firm must provide accurate account information, keep it current, protect credentials, use appropriate security controls, and promptly disable access that is no longer authorized. Individual accounts may not be shared. The firm controls its users, roles, connected services, and access to client or matter information.
The firm must promptly report suspected unauthorized access to cole@caserazor.com.
5. Client data and instructions
The firm retains its rights in information it submits or connects to CaseRazor. The firm grants Case Razor LLC the limited rights needed to host, process, transmit, back up, and display that information to provide, secure, maintain, and support the contracted service.
The firm is responsible for obtaining permission to place client, employee, opposing-party, witness, family, financial, medical, genetic, or government information in the service. The firm must not direct Case Razor LLC to use information unlawfully.
The CaseRazor Privacy Notice explains the product's data practices and is part of these terms.
6. Optional integrations and assisted features
An authorized user may connect a third-party service. The firm instructs CaseRazor to exchange information with that service as needed for the selected feature. The third party's own terms may also apply.
AI-assisted output can be incomplete, outdated, or wrong. It is a draft for professional review. Users must check source material, current law, agency instructions, and the case record before relying on it.
7. USCIS Case Status information
When enabled, CaseRazor can check receipt numbers through the USCIS Case Status API. The firm represents that it is authorized to check each number it adds or extracts from an official notice.
USCIS controls the source data, availability, response format, and access rules. CaseRazor records when it checked, separates failed attempts from successful responses, and preserves the last successful status when a later check fails. Users must consult the official notice or USCIS directly when a status, date, or instruction affects legal action.
8. Acceptable use
Users may not:
- access data without permission.
- share credentials, tokens, or API keys, or evade access controls.
- upload malware or interfere with the service.
- test security without written permission.
- use the service to break the law, professional duties, or another person's rights.
- claim that created content is verified government or court data.
- use provider data outside the allowed purpose.
- resell, reverse engineer, or copy the service except as law permits.
Case Razor LLC may limit activity that threatens security, reliability, another customer, or a provider quota.
9. Fees, billing, and payments
Fees, renewal, taxes, payment timing, and refunds are governed by the firm's signed order or subscription agreement. The firm must pay undisputed charges when due. CaseRazor billing and trust-account tools are recordkeeping aids. The firm remains responsible for reconciliation, trust-account rules, payment-provider terms, and accounting review.
10. Security, privacy, and confidentiality
Each party will protect confidential information and use it only for the agreement. Case Razor LLC will maintain safeguards appropriate to the service and the information it handles. The firm should not place credentials, access tokens, or full payment-card data in ordinary notes or support messages.
11. Availability and changes to the service
Case Razor LLC will use reasonable efforts to run the service. Maintenance, provider outages, emergencies, security issues, legal needs, or events beyond our control may interrupt a feature.
We may improve or replace features. We will give notice before a change materially reduces a contracted core feature. We may act sooner when needed for security, law, or provider rules.
12. Suspension, termination, export, and deletion
We may suspend affected access when reasonably necessary to stop a security threat, unlawful use, material breach, payment default, or provider violation. When practical, we will give notice and a chance to cure.
A firm administrator may request account closure by emailing cole@caserazor.com. Before closure, the firm may request an available export. We will keep an export available for 30 days after we provide it unless the written agreement states another period.
Closure disables ordinary access and begins the deletion schedule in the Privacy Notice. Covered information is deleted from primary systems within 45 days after a verified request, and encrypted backup copies expire within 90 days. Legal holds, billing rules, professional duties, security needs, or disputes may require limited retention.
13. Ownership and feedback
Case Razor LLC and its licensors own CaseRazor, its software, design, and documentation. The firm owns its client data subject to rights held by clients and others. If the firm gives feedback, Case Razor LLC may use it without identifying the firm or disclosing confidential information.
14. Warranties and disclaimers
To the extent law permits, CaseRazor is provided “as is” and “as available.” We do not promise nonstop or error-free service. We do not promise that provider data is always current or that created output is legally sufficient. Any express warranty in a signed agreement still applies.
15. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages arising from these terms. Case Razor LLC's total liability for claims arising from the service will not exceed the fees the firm paid for CaseRazor during the 12 months before the event giving rise to the claim. This limit does not apply where law prohibits it or where a signed agreement provides a different rule.
16. Indemnity
The firm will defend and indemnify Case Razor LLC against a third-party claim caused by the firm's unlawful use of the service, information submitted without required authority, or material violation of these terms. Case Razor LLC will promptly notify the firm and reasonably cooperate. A signed agreement may replace this section.
17. Governing law and disputes
Oregon law governs these terms without regard to conflict-of-law rules. State and federal courts located in Multnomah County, Oregon have exclusive jurisdiction, unless a signed agreement states otherwise. Before filing a claim, the parties will try in good faith for 30 days to resolve the dispute through written notice.
18. Changes and active acceptance
We will give advance notice and a plain summary before a material change takes effect. Every material change requires active acceptance by an authorized firm representative before it applies to that firm. Continued use alone never accepts a material change. USCIS rules, the law, or the agreement may add stricter steps, and we will meet them. Each prior version remains at its own permanent address, listed in the version history on the current policy page.
19. Contact
Questions, legal notices, privacy requests, and account-closure requests may be sent to cole@caserazor.com. Mail may be addressed to Case Razor LLC, Portland, Oregon, United States.